Complaints Coordinator
Position's Scope:
Complaints Coordinator
Skills
Arineta develops and manufactures advanced CT scanners. As a manufacturer of medical equipment, complaint handling is a significant activity of the company.
The candidate is expected to:
- Record, analyse and manage customer feedback and complaints, works with the development, production and quality departments in the organization to investigate the issue and document the final solution.
- Work directly with service engineers world-wide to get the information about the complaint and update with the progress.
- Be able to learn a multi-disciplinary system at a deep technical level. The systems involve complex electro-mechanical, high voltage and software sub systems.
- Manage the systems configuration in the field
- Maintain technical database.
Work independently, raise significant issues, meet timely complaints closure.
Education:
Engineering or practical engineering degree in a relevant area or proven experience in a similar position.
Relevant Experience:
a. Experience in multidisciplinary company. b. Good communications skills in English (written and verbal). |
Advantage Experience:
- Experience in medical devices.
- Experience in complaints handling.
- Experience working with ERP and CRM systems.
Subordinate to
VP QA&RA
Languages:
Fluent in English & Hebrew
Comments:
The position is full time job.
To apply, send your resume to hr@arineta.com