Field Service Engineer USA

Position's Scope:

Field Service Engineer US


Arineta develops and manufactures advanced CT scanners. Field service is provided by the local technical teams.

The candidate is expected to:

  1. Provide leadership for technical support to the US service teams including troubleshooting, devising workarounds, and escalating complex investigations for system issues in the field.
  2. Leadroot cause investigation, troubleshooting, and investigationof field service issues using multiple tools and data sets, and by working directly with Global service team for problem resolution.
  3. Lead field installation for US sites thru on-site and remote support.
    Provide ongoing installation training,and feedback.
  4. Train field engineers, both by lectures and hands-on.
  5. Support customer complaint handling and be able recording the complaints in CRM system.
  6. Ability to write and provide feedback for technical service instructions.
  7. Maintain and constantly improve self-knowledgeand system technical knowledge.


Engineering or practical engineering degree in a relevant area or proven experience in a similar position

Relevant Experience:

  1. 4-5 years of technical support or a related customer facing role, with at least 2 years in a technical role in a global company.
  2. Willing to travel overseas for system training and supporting system installation.

Advantage Experience:

  1. Excellent analytical and problem-solving skills.
  2. Willing to work flexible hours as requested to cover continental UStime zones.
  3. Provide effective service in a timely manner.
  4. People person that enjoys customer interaction and getting customers excited about the company solutions.
  5. Team player with great communication skills, loves working with people of all kinds.

Subordinate to:

US service and customer support manager


The position is in the US

To apply, send your resume to