Field Service Engineer US
Position's Scope:
Field Service Engineer US
Skills:
Arineta develops and manufactures advanced CT scanners. Field service is provided by the local technical teams.
The candidate is expected to:
- Provide leadership for technical support to the US service teams including troubleshooting, devising workarounds, and escalating complex investigations for system issues in the field.
- Lead root cause investigation, troubleshooting, and investigation of field service issues using multiple tools and data sets, and by working directly with Global service team for problem resolution.
- Lead field installation for US sites thru on-site and remote support.
Provide ongoing installation training, and feedback. - Train field engineers, both by lectures and hands-on.
- Support customer complaint handling and be able recording the complaints in CRM system.
- Ability to write and provide feedback for technical service instructions.
Maintain and constantly improve self-knowledge and system technical knowledge.
Education:
Engineering or practical engineering degree in a relevant area or proven experience in a similar position
Advantage Experience:
- Excellent analytical and problem-solving skills.
- Willing to work flexible hours as requested to cover continental US time zones.
- Provide effective service in a timely manner.
- People person that enjoys customer interaction and getting customers excited about the company solutions.
- Team player with great communication skills, loves working with people of all kinds.
Relevant Experience:
- 4-5 years of technical support or a related customer facing role, with at least 2 years in a technical role in a global company.
- Willing to travel overseas for system training and supporting system installation.
Subordinate to:
Vp Service
Comments:
The position is in the US
To apply, send your resume to hr@arineta.com
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